Troubleshooting Tips When Your Router Isn't Working

James Hale21 Nov 2022

Are you having trouble with your router and not sure how to fix it? Don’t worry! With a few simple troubleshooting tips, you can get up and running again in no time. We will teach you the basics of understanding what might be wrong, along with steps that could help resolve any issues. So grab your laptop or phone and let's begin our router troubleshooting journey together!

Check Your Connection Cables

When troubleshooting your router, one of the first steps should be to check any connection cables that may have been accidentally disconnected or improperly connected. First, inspect each cable for any physical damage such as fraying or cuts in the insulation material and replace if necessary. Then double-check all of your connections from wall power into a surge protector then from the surge protector into the modem/router combo to make sure everything is properly plugged in with no loose cords. Lastly, verify that coaxial cable (if used) is securely attached at both ends; you don’t want an intermittent signal causing problems! If there are still issues after checking these things it could point more towards a faulty device rather than simply having something unplugged which can save time when seeking help diagnosing further problems with your network setup.

Restart Your Router

When troubleshooting your router to try and get it running, the first step should always be restarting. Rebooting your router can often fix many issues that cause a lack of service. Restarting resets all settings for the device which makes sure everything is up-to-date and configured correctly. If you've never done this before and don't know how, typically there is an on/off switch or button located at the back of the modem or wireless access point (WAP). Simply press and hold it until it powers off completely then turn back on again after approximately 10 seconds have passed. By doing so, you should find most times that will resolve any connectivity problem with your home Wi-Fi network as well as reset some connection problems between devices within its range!

Check the Status Lights

One of the most important things to check when troubleshooting why your router isn’t working is its status lights. Status lights indicate if a connection has been established, and if one or more parts aren't functioning properly, you’ll know straight away. By taking a look at what color these indicators are—or whether they're off completely—you can gain insight into where the problem may lie. For example, some routers have an “Internet” light that should be lit up green when everything is functioning normally; if it's not on or flashing orange/red instead of a steady hue, then you may need to contact either your ISP or router manufacturer for assistance in getting back online again.

Disable and Re-enable Your Network Adapter

If your router isn’t working, one of the first troubleshooting steps you can take is to disable and then re-enable your network adapter. This simple step often does the trick! To do this, open up Control Panel on a Windows computer or System Preferences on an Apple device. Go into Network Connections (or similar) and find your network adapter listed there - likely labeled something like “Ethernet Adapter” or “Wireless Adapter.” Right click it and select Disable, wait a few seconds while it turns off, then right click again and select Enable. After that's done, try accessing the internet from another browser window; if all goes well it will work just fine now! If not though you may need to move onto further troubleshooting methods such as resetting your router settings to factory default levels

Reset Your Router

One of the easiest and most common solutions to troubleshoot an issue with a router is to reset it. Resetting your router clears any settings that may have caused the problem, resets all devices connected to the network, and brings them back up faster than if they were disconnected individually. A basic home or office router usually has a dedicated reset button on its exterior you can press for 30 seconds before releasing - this will do just enough work to get things running again. For more complex routers such as enterprise models, navigating through menus in their administrative panel might be required - look for options like “restore factory defaults” or “reboot device” which both accomplish similar goals but require different methods of input from users.

Change the Wireless Channel

If your router isn't working, one of the first troubleshooting tips is to change the wireless channel. It's possible that too many people in your local area are using a similar channel which can cause interference and reduce speeds. To do this, log into the router settings via an internet browser by entering its IP address – it may be written on the back or bottom of your physical device or you can look up default addresses online if needed. Once inside, navigate to Wireless Settings then select “Wireless Channel” from there and click apply after choosing a different number from the list provided (between 1 - 11). Changing channels should reestablish connection but if not already done so before now might also be worth checking for any firmware updates available for installation as more modern versions often contain bug fixes and improved overall performance anyway regardless!

Update the Router Firmware

One of the most common solutions for when your router isn’t working is to make sure it has the latest software. This can be done by updating its firmware, which is a set of instructions that tell the router how to operate. To update your router's firmware, you must first log into its admin panel and then download any available updates from there. Once successfully installed, these updates should resolve any existing problems with your network connection as well as improve overall performance and security levels on your wireless network.

Try a Different Device

One of the easiest and fastest troubleshooting tips for when your router isn't working is to try a different device. This includes any type of electronics that can connect to Wi-Fi, such as laptops, phones, tablets, etc. If you are able to successfully use one type of electronic on the same network with no issue while another won’t work at all or works sporadically then chances are it's an issue with that particular device rather than just your router in general. It's always best practice to have more than one device connected in order confirm whether it is actually an isolated problem or not so be sure if your only other option doesn't happen to be a desktop computer then keep it available as back-up should this kind of situation arise!

Consult the Manufacturer

When your router isn’t working correctly, one of the best troubleshooting tips is to consult with the manufacturer. They have a wealth of knowledge and experience when it comes to their products and can provide firsthand advice on how you can resolve any issues that may be present. In most cases, they will offer support services such as telephone or online help desks where someone can assist you directly in resolving technical difficulties or even talk you through them if needed. Additionally, they usually have all the necessary information available online so that customers are able to identify problems and find quick solutions right away before having to contact customer service for assistance.


When your router isn't working properly, it can be frustrating to try and diagnose the problem. However, with some simple troubleshooting steps you may be able to find a resolution without needing expert help. Make sure that all cords are plugged in correctly and ensure other devices on the network work properly before reaching out for assistance - either through the manufacturer or customer service team of your ISP (Internet Service Provider). If these solutions don’t lead to success, then getting advice from an expert might be necessary as they have experience understanding complex networking issues.

James Hale

James Hale

Hi there, My names James Hale and I am a passionate I.T. / tech nerd. Working primarily within networking & communications, I wanted to share my insights into the world of routers. Hope you enjoy my content!

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